Returns & Exchanges
At Thrivin, we want you to be fully satisfied with your gear, which is why we offer a 30-day window for returns and exchanges on all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, we are committed to helping you find the perfect performance equipment.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, and include the packing slip provided in your confirmation email.
Ship It Back
Print the prepaid shipping label generated by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned gear, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing